Local Line is excited to launch our new store credit feature! This feature allows customers to pay for their order using store credit.
To help get store credit launch-ready, we used beta testing to capture user feedback while the feature was in development. Due to our awesome beta testers, we are happy to have built this great feature and have it available to all Local Line Supplier and Hub accounts starting October 9, 2020.
Located in Liberty Township, Ohio, Steve from Just Farmin’ CSA is thrilled to have the store credit feature. As a beta tester for this feature, Steve was able to transition their CSA model from a market-style pickup, where full share customers can choose 8 items weekly, to a buy-down CSA.
“Customers are able to pick out what they want from our online store week to week and then pay with their share credit,” shares Steve. “This model has allowed us to get a better handle on inventory and understand our customer’s buying habits when compared to the market-style model we had before. We are moving more produce this year than any year before. Having this data allows us to start planning what we need to grow next season.”
“We use this feature to offer customers store credit when something went wrong with their order,” shares Hermann from Wild Flight Farm. “It has saved so much time and is a great professional solution when a problem arises. It is a feature I have been waiting for!”
With over 1,300 customers, sometimes items are missed or damaged during transportation. The store credit feature allows them to integrate refunds or gift cards directly into their Local Line account. No more spreadsheets or email chains needed to track remaining credit owed to customers.
Additionally, any customers who prefer to pay a farm share at the beginning of the season are easily accommodated through this feature. No more time spent tracking and subtracting orders from their share each week.
Bonnie, the market coordinator at Richfield Farmers’ Market, is using the store credit feature for her markets’ online store in a very unique way!
“This feature has increased our sales for sure! About half of my sales in a week are POP Club participants, and I’ve had some additional signups and sales from the promotion.”, exclaims Bonnie.
Setting up store credit is easy!
If Store Credit is enabled in your account, click a customer's contact record. You will now see the Store Credit tab. Here, you can add and add store edit to any customer’s account. After a customer pays with store credit, it is automatically deducted from their account.
If for any reason you need to manually remove store credit from a customer, you can:
Store credit works as an alternative payment option for a customer. So, when store credit is set up for a customer, at checkout, they are able to pay with their credit.
Customers that are assigned to a catalog that does not offer payment terms are prompted to apply their store credit at checkout. Whereas customers that are assigned to a catalog that offers payment terms can apply their store credit from their order detail view and pay for any remaining amount using their preferred method.
We hope you love this feature, and we will continue to enhance it over time, based on your feedback! If you'd like to send us feedback or request future payment options for us to add, please send an email to email@example.com.
Used by all types of local food suppliers, Local Line helps you accept online orders, communicate with customers, and manage your business all in one place.