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Tips and best practices to running a successful online store for your farm or farmers' market

Learn how to succeed as a local food supplier with success stories, marketing tips and more.

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Customer Service

Upselling and Cross-Selling: How to Increase Your Order Size

February 8, 2021

The most frequent question we get from users is how can I increase my order size to meet my minimum order requirement? 

How Leslieville Farmers’ Market Uses Local Line to Strengthen Customer Relationships

December 17, 2020

Similar to many farmers’ markets across North America, market manager Alexa and her team at The Leslieville Farmers’ Market in Toronto knew they..

Customer Service 101: How to Respond to an Order Complaint and Keep the Customer

October 30, 2019

Excellent customer service is the best way to maintain and retain customers. Sometimes things happen, and a customer is left unhappy with a..

How an Online Store Enhances Your Customer Relationships

September 12, 2019

The biggest concern when transitioning to an online store is the fear of losing great customer relationships. We hear this all the time, but I..

How to Get More Online Product Reviews for Your Products

March 4, 2019

Social-proof is the best way to sell a product. Consumers want to know that they are making a smart, informed decision based on what others are..

How Thousand Hills Ranch Enhances Customer Communication with Local Line

January 17, 2019

Located in Morden, Manitoba, a two-hour drive from Winnipeg, Thousand Hills Ranch is a family farm producing grass-fed beef and lamb. Thousand..